Customer Satisfaction Index Program

 Management of customer satisfaction surveys to clients after a sales / service contact with your business.
We set the criteria with you, which in turn will be reported to the dealership for immediate action.

Database Marketing Services

Keeping your customers informed of sales, new vehicle launches and special offers has never been easier. CRMA can manage all aspects of the communication process including campaign design, data matching, printing and posting.

Service Marketing
Program

Management and reporting of service retention programs designed to create profitable business opportunities by keeping customers loyal throughout the vehicle life-cycle, and beyond.
 

Vehicle Delivery
Follow-ups

This program is beneficial to businesses who want to make prompt contact with their customers, as well as giving the dealership the opportunity to welcome and thank the customer on their new vehicle purchase.

Lost Customer
Strategies

Reconnect with customers who have lost contact with your business. This program is of interest to business who have lost a customer and wants them back, or gain insight as to why customers are not returning.

Extended Warranty Program

This program can be run in conjunction with other Extended Warranty systems or can be run by your dealership to ensure customers are aware of their warranty conditions, and encourage customers to adhere to servicing their car when it is due to maintain their warranty.

Real Feedback to help your business

Post campaign summary reports from all programs are provided to our clients to ensure campaigns are kept accountable and clearly illustrate the return on investment.

We provide standard-reporting methods, although customised reporting can be provided upon request.